>Whew, now I feel much better. Now, let's get back to the real issue:
>
> How do we serve the customer (the real boss here) without
> letting them burn their fingers enough to get really hurt.
What is "the customer" in the sentence above? The real
issue is that a firewall admin has several "customers" namely:
1) Organization policy (if one)
2) Upper management
3) System users
Sometimes all 3 of these are in conflict. Knowing who
"the customer" is can be difficult but is very important. :)
mjr.
References:
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