> > Lastly, the non-obvious mail-box ID sees to (albeit, once again by
> > obscurity) make it somewhat harder to be the target for mail-bombs or
> > abusive mail when only the name of the intended recipient is known (eg:
> > dissatisfied customers trying to contact the MD directly,
> Bingo! Guess what Bill Gates email address is? Hint, it's not
> billg @
com, in fact it is not even known by most MS employees.
> This was done precisely because he became the target of crank email.
I think it's a plus to have customers complain to the CEO when they
can't get their customer service issues addressed. If we want to
get into the information age and out of the paper mail age, we better
not use these tools to make it harder for customers. I'm disappointed
to hear that Gates feels he has to hide behind technology and
obscurity, this seems to be counter to what he preaches.
Bill, What's your opinion?