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Request-Remailing-To: Rapitsio @
aol .
com
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Subject: Re: Securid BAD Tech Support
I think that whats being said is that people are disatisfied with the
quality of post-sales support, and that talking to the vendor, has, in
many cases, failed.
Given that, why should we not form a users group to discuss our
problems, share code written to ease use of sdadmin, and write a 'ACE
users FAQ,' or even a '10 things you should know before buying from
Security Dynamics' FAQ.
Cutting into the sales of the product by telling people the truth
about it is a very powerful technique for fixing whats wrong. Going
crazy because of 'Database locked by another administrator' is not
useful to your company.
Rapitsio @
aol .
com wrote:
> However, we have also had problems with support from this company. I am
> getting the feeling that they are too spread out techy wise to help out the
> new accounts. I feel that once they make the sale, all else is back burner
> stuff.
>
> I can only relate this to experience with CA products in that it really
> depends on who (providing you can) you reach for support.
>
> Question: Is it up to us as a 'consumer' to post these concerns to the
> vendor or are these communications intended to remain an 'internal'
> discussion???
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