I think that whats being said is that people are disatisfied with the
quality of post-sales support, and that talking to the vendor, has, in
many cases, failed.
Given that, why should we not form a users group to discuss our
problems, share code written to ease use of sdadmin, and write a 'ACE
users FAQ,' or even a '10 things you should know before buying from
Security Dynamics' FAQ.
Cutting into the sales of the product by telling people the truth
about it is a very powerful technique for fixing whats wrong. Going
crazy because of 'Database locked by another administrator' is not
useful to your company.
Speak for myself, maybe. Clearly not for my employer.
Rapitsio @
aol .
com wrote:
> However, we have also had problems with support from this company. I am
> getting the feeling that they are too spread out techy wise to help out the
> new accounts. I feel that once they make the sale, all else is back burner
> stuff.
>
> I can only relate this to experience with CA products in that it really
> depends on who (providing you can) you reach for support.
>
> Question: Is it up to us as a 'consumer' to post these concerns to the
> vendor or are these communications intended to remain an 'internal'
> discussion???
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