Just a quick question; what is the general consensus of outsourcing your
company's firewall? We are currently looking into various options to upgrade
our current security measures, one of which is to outsource the firewall to
a third party. Specifically, the company in question is BBN. While I am
aware of their reputation and history, I am not sure how I feel about
someone from outside the company controlling our firewall.
Has anyone had direct dealings with BBN in this capacity, and if so, what
can you tell me about this? If you like, respond to me off-list at
My specific concerns are:
1.) Response time: this is not only in times of break-in or equipment
failure, although I am interested in that. I also want to know how fast, and
effectively they respond to required changes in configuration, implementing
new technologies, installing patches, etc.
2.) How would you rate their service; good, bad or poor? Why?
3.) How helpful and knowledgeable is their technical support? When they had
to work on the system, did they explain what they were doing and why, or did
they just do it and leave?
4.) Were there any services that you couldn't use on their firewall, such as
Real Audio? What measures have been taken to accommodate this?
The firewall they offer is TIS Guantlet, which I know has a good reputation.
Also, some features such as 24 hour monitoring, 365 days a year are
attractive, considering that even if I were paged in the evening, it would
take at least 10 to 15 minutes for me to respond. I like the idea that there
is someone keeping an eye on things, ready to respond at any minute. On the
other hand, I am nervous about giving our security over to a stranger.
Any info that anyone feels will be helpful is greatly appreciated. Thanks in