>>At 09:06 AM 7/9/96 -0700, Rob Sansom allegedly wrote:
>>>>Although this is not really related to firewalls, I was wondering If
>>>>anyone had a suggestion for a response to a belligerent individual who
>>>>has been threatening to 'mail bomb' our site, as well as slander our
>>>>company in the UK. . . .
>>Frank writes some good advice, and then says:
>>>If the customer does not have a legitimate complaint, explain to the
>>>individual why the complaint is not valid. . . .
>>Absolutely not. You're a sysadmin, not customer support or a service
>>bureau for outside things. Take the issues to your management, and
>>let them deal with it. You shouldn't in any way contact the customer.
What Chris says is absolutely correct! You shouldn't even respond to
the persons note without passing it on to your management, Legal
Department, PR department, Customer Service Department or whatever
(depending on how big your company is). Even then, it should not be for
you to respond, but for one of them. Leave that to the people who get
paid to deal with the customers...
Zeneca Pharmaceuticals, Inc.