Great Circle Associates Firewalls
(July 1996)

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Subject: CheckPoint support
From: A_Ashman @ ix . netcom . com (Avi Ashman)
Date: Wed, 24 Jul 1996 08:23:02 -0700
To: firewalls @ greatcircle . com


I've been following this Firewall listing for quite some time and find 
it very informative.  I've seen the discussions on CheckPoint support 
and would like to add my two cents to the issues.

I work for a large financial company (for this reason I'm using my 
private E-Mail address) that has some dealing with CheckPoint.  I 
aggree that the support given, on behalf of CheckPoint, by Sun and 
other VARs is poor (we did not work with Qualix that some of you 
praise) and CheckPoint ought to work on improving it if they want to 
keep their market share.  But I have good experience with working 
directly with CheckPoint Tech support and developers both in the US and 
in Israel.  Maybe because we are such a large company with potential of 
buying many copies of their products.  The truth of the matter is I was 
very impressed by their responsiveness.  I spent hours with both 
support or developers on debuging some of our problems (a few of which 
were caused by Sun's screwed up ordering, licensing and support systems 
for this product).  Patches were written, tested and sent to us within 
days.  In addition, they are responsive to our suggestions.  

CheckPoint and Sun sure need to improve the general support for the 
product (better documentations and examples please), but so far I give 
thumb up.

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