My mailer thinks Kent Ketell said:
>
> At 08:28 AM 10/25/96 +1000, Colin Campbell wrote:
> >2) Several people have recently posted questions re Gauntlet to this
> and/or the
> > fwtk-users list which makes me wonder if Gauntlet support from TIS is
> >
> > a) non-existent
> > b) bad
> > c) oxymoron
> >
> > Why are these people not contacting TIS for their problems? They are
> paying
> > several thousand dollars per year for support.
>
> The support is "optional", so if they did not pay for it they will
> try to get it for free from the community.
Over here the support is not optional. It isn't from TIS either but
from what appears to be a very competent reseller (from my dealings so
far :-).
>
> >
> >3) I have just recommended purchasing Gauntlet.
> >
>
> I have multiple Gauntlets installed and have absolutely no complaints
> about either the product or the support. I only paid for email
> support on the earlier systems, and have had occasion to use it with
> a response time that was quite acceptable if it is not an emergency.
>
> Basically, it boils down to this: if you know enough about the product
> to get it to work at it's most fundamental level you should be able
> to get away without the extra $1K for phone support. If you are
> afraid of a panic-mode need for support you should pay for it. The
> Gauntlet is a commercial product and comes with support, if you pay
> for it. Do so.
>
I should point out, lest people get the wrong idea, that I have
no regerets in having recommended Gauntlet.
Colin
References:
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