Jeffery,
In my last response I neglected to address the more general issue of
reporting bugs when you don't have a maintenance contract. Any time that you
come across a problem that you think might be a bug, please report this by
sending mail to bugs @
raptor .
com .
This will allow us to more effectively
route this to the appropriate people for verification and fixes.
Best regards,
Allen Rogers
>Date: Tue, 11 Mar 1997 08:21:10 -0500 (EST)
>X-Sender: arogers @
raptor1 .
raptor .
com (Unverified)
>To: "2LT Jeffery J. Lowder, 333-4615" <LowderJJ .
SCB .
USAFA @
usafa .
af .
mil>,
> <bpetrie @
incc .
net>, <raptor-list @
udc .
com>, <firewalls @
greatcircle .
com>
>From: Allen Rogers <arogers @
raptor .
com>
>Subject: Re: Does Raptor WebNOT Block Legitimate Sites?
>
>
>This is a list that Raptor licenses directly from Microsystems. The actual
>URLs used, and their abbreviated nature, is due to how Microsystems chooses
>to create their list. I am trying to open a formal path where our customers
>can present queries/requests to them directly for particular sites. I will
>keep you posted.
>
>-Allen
>
>At 09:29 AM 3/10/97 MST, 2LT Jeffery J. Lowder, 333-4615 wrote:
>>Hello,
>>
>>We recently installed Raptor WebNOT to work with our Raptor Eagle 4.0
>>firewall. Remember that WebNOT can be used to block access to
>>'unauthorized' sites, where 'unauthorized' is defined as sites the company
>>doesn't want its employees visiting.
>>
>>Apparently their database of 'bad' URLs contains many truncated URLs. If
>>the URL is just an IP address, everything works great. However, if the
>>URL is more than an IP address -- if the URL contains a directory path, a
>>filename, or both -- we've found that the URL is normally truncated when
>>listed in the WebNOT database. For example, the URL for DejaNews Research
>>Service,
>>
>>http://199.86.32.6/members/stick/
>>
>>is stored in the WebNOT database (httprating.db) as
>>
>>http://199.86.32.6/mem
>>
>>Now, I don't claim to have detailed knowledge of the computer at
>>199.86.32.6, but it stands to reason that there are probably multiple
>>subdirectories under the /members directory. Yet Raptor WebNOT blocks
>>access to ALL of these directories because apparently ONE of them contains
>>nudity.
>>
>>
>>You can imagine how much I enjoy taking heat from customers because we're
>>blocking access to ostensibly legitimate sites.
>>
>>Am I not understanding something, or is this very poor design on Raptor's
>>part? Is there anyone else out there who uses Raptor WebNOT and has
>>experienced this problem?
>>
>>I tried calling Raptor directly to make a bug report, but since I don't
>>have a maintenance contract with Raptor, the operator at Raptor customer
>>support wouldn't even take my call.
>>
>>Lt Jeff Lowder <lowderjj .
scb @
usafa .
af .
mil>
>>Chief, Network Security
>>United States Air Force Academy
>>
>>Disclaimer: The above content does not necessarily represent the views of
>>the United States Government or the United States Air Force Academy.
>>
>>
>+-----------------------------------------------------------------------+
>Allen Rogers | Raptor Systems Customer Support
>arogers @
raptor .
com | http://www.raptor.com/cs/
>(617)487-7700 x128 | (888)-RAPTOR1 (617) 890-6532 (FAX)
>+-----------------------------------------------------------------------+
>
>
>
+-----------------------------------------------------------------------+
Allen Rogers | Raptor Systems Customer Support
arogers @
raptor .
com | http://www.raptor.com/cs/
(617)487-7700 x128 | (888)-RAPTOR1 (617) 890-6532 (FAX)
+-----------------------------------------------------------------------+
|
|
