>> This confuses and bothers me for several reasons. For one, *I* am (a)
>> liaison, at least the primary one, and have been for over a year.
>That's your problem, not mine. I could care less what the reasons are that you
>or someone in the AOL organization didn't feel it necessary to reply to my
>You say you're the person in the liaison role, yet you also say that complaints
>about users go someplace else. Which is it?
Hold on; let's back off for just a second. Are you suggesting that one
person should personally view every single piece of administrative email
coming into AOL from the outside world? Let's be realistic; I read over
2000 wpm and type over 100 wpm, and I *still* wouldn't be able to handle
that load on top of my normal duties.
Remember, folks, that almost *every* person who handles root/postmaster
email has other things to do as well. Is there anyone among us who can
honestly say that other responsibilities have *never* preempted that
list-owner mailbox for days at a time?
>My only impression of your service as liaison is that you didn't react until
>one of your customers suggested you react.
For the record, I will state that I have received a prompt, courteous reply
from AOL staff (including David) to *every* complaint of comment I have sent
since David took over as liason. (In this environment, I define 'prompt' as
48 hours) Yes, there were some communication lapses prior to his watch, but
that is, after all, the past.
>It's more than understandably irritating. If there are more folks out there
>who are running into the same problems as I am, more and more of the Internet
>is going to become closed off to AOL users. That's going to end up one day as
>a story in the Wall Street Journal if you folks don't take some sort of
>pro-active attitude to work on the problem.
I've already seen improvement. They're dealing with spammers, abusers and
Nasty Evil Users right and left; I would understand if one of my complaints
fell through the cracks.
From: firstname.lastname@example.org (Edward J. Branley)