Hi all --
David O'Donnell writes to Stephanie da Silva:
> We DO NOT tell our members to turn to you for assistance. On the
>few occasions AOL members interested in writing help docs for
>other members have asked about mentioning the PAML, I have
>encouraged them not to because of the reception you are likely to
>give anyone from AOL asking a question. If this is classified as
>arrogance, then so be it: I would far rather have my members
>ask questions of someone who will reply pleasantly than someone
>who is as likely to flame them.
I can't speak to your personal issues, but I feel compelled to point out that
I (an AOL member) wrote to Stephanie regarding one of her postings in this
list, and she neither flamed me nor was in any way rude, and in fact was most
gracious and helpful. I hardly see any evidence that Stephanie's
dissatisfaction with the way her own situation was handled has in any way
spread to a generalized rudeness to all AOL members.
And incidentally, to all those complaining about AOL's handling of the
mailing list database -- David has also been quite prompt in editing my list
description where needed. I agree that in order to be useful, a directory
would have to default to listing everything, but perhaps some sort of
notification could be sent to the list owner so that they could check the
listing for accuracy?
Edward Branley writes:
>I'm also curious to know if anyone here has decided to reject
>subscriptions from users in the domain aol.com.
Reject all AOL subscribers? This seems extreme, at the very least, and
snobbish, at the worst. Perhaps it's just the circles I travel in, but I
have found very little of the cluelessness so often ascribed to AOL members,
ether within the system or in my own list experience -- the much greater
percentage of clueless questions and misdirected mail come from my non-AOL
subscribers. As AOL grows in leaps and bounds, they can't help but attract
clueless people who want to jump right in without preparation, but I do
believe that this is true of all providers.
Many thanks to Keith Moore, Stephane da Silva and Chris Demetrio for their
help with the list gateway question -- it was very much appreciated!