On Sun, 2 Feb 1997, E. Allen Smith wrote:
> From: IN%"chuqui@plaidworks.com" "Chuq Von Rospach" 2-FEB-1997 17:30:10.54
>
>
> >There are no easy answers. We've implemented all of those.... But that
> >doesn't mean we've done all we can...
>
> Good point. Noticeably, all the easy answers deal with things
> directly under our control; the more difficult stuff is dealing with
> the doings of others.
One of the things I'm supprised at, is that no-one here seems to be
imagining a REAL solution to list-member cluelessness. We all agree
that education goes about as far as it can be expected to already.
I was explaining the thread here to my SO last night. She would be
a typical clueless user - without me to hold her hand - she hates to
read long instructions, is intimidated by new things, etc. As I
was explaining the problem, I started to wonder what would make a
list manageable for her.
What if
- there were a standard listmanager protocol for commands
- mail clients knew that protocol, and how to query list-servers
about supported features
- mail clients maintained lists of active subscriptions, and
provided intelligent support for posting, suspending,
un-subscribing, etc
Then our clueless users would have push-button support for what they
want to do. And we would have less headaches all around. I suppose
the world looks much different when you happen to have a stake in
the technology/internet world as well as the personal happiness of one
of the 'worst offender' types.
We know it's not impossible, we've seen what the web and http have
become. I do alot just using the template feature of my mail
client in the office now.
What would it take to get from here to there?
-Pauli
> -Allen
>
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