Great Circle Associates List-Managers
(March 1997)
 

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Subject: Trouble with Compuserve Subscribers?
From: "Linda B. Merims" <lbm @ ici . net>
Date: Fri, 21 Mar 1997 17:20:28 -0500 (EST)
To: List-Managers @ GreatCircle . COM


Since Tuesday, I have been receiving complaints from the
Compuserve subscribers on my listserve that they are not
getting my once-a-day Digest.  However, I do not get
any bounces from Compuserve.  (I am not the sysadmin on
the sending machine and do not have access to the detailed
mail logs, just e-mail bounces to the list manager.  Software
is Smartlist.)

Is anybody else having these troubles with Compuserve?

Do you know what is going on?

Are there any generally-known e-mail limitations that Compuserve
customers have to cope with that could affect their ability
to receive a listserve?  For example

 - a limit on how many messages can be in their inbox

 - a limit on the size of individual messages

 - limit on the total size of incoming messages

 - what happens to the mail when each of these occurs

 - some kind of e-mail spam filter that throws away incoming
   mail when too many messages come from the same site in
   within a short period of time

 - flakiness when the person uses a text alias for the usual
   weirdo Compuserve numeric ids

I would appreciate any clue you could give me as to what is going
on.

Thank you,

Linda B. Merims
lbm@ici.net
Massachusetts, USA


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