At 12:25 AM -0800 1/31/98, Michael C. Berch wrote:
> > situations escalated where I had to get really nasty, but one of them
> > is the reason why I no longer accept postings from juno.com....
>
> Hmmmm. Was this a problem with the service itself (i.e., the sysadmins or
> management), or with one or more Juno users? And if the latter, why would it
> cause you to ban the whole domain? Was this spam-related?
Both, actually. Problem #1: Juno.com doesn't validate user information
when you create an account. You go to the web site, you fill it in, you
get your password. Doesn't matter if the data is correct.
So take a user who decides to be a twit. you lock the account. They go
to juno, fill out the form, get another account. Sign up, start
mailbombing.
Iterate until you get tired of screwing around with the dweeb, then do
the only thing you can. Lock out the domain.
Problem #2: juno.com (*unlike* AOL and hotmail) are invariably no help.
In the case I'm talking about, my e-mail went completely unanswered for
six bloody weeks. After six weeks, I got a single, short e-mail
apologizing for taking so long to respond to my mail. Nothing on solinv
issues, nothing on how to deal with future issues, nothing on policy
changes, nothing but a "sorry. bye".
Typical of juno, unfortunately. And since they act on the account
creation side like an anonymous posting service, I treat them like one.
Because they are. They have no clue who a given account belongs to --
they have a form of data about it, but there's no checking to see if
any of it is correct. And guess what? Lots of times, it isn't. And as
long as they allow users to create accounts at will, you can't stop a
determined user from abusing your lists, short of shutting all of juno
off your site.
And from all discussions (and lack of them) I've had with juno, they
don't care.
Compare that to hotmail. It has its set of problems, but the admins
return mail and deal with issues. And when I talk to them -- something
happens, or at least I get a response. And I don't have to deal with
the "infinite accounts by an abusive user" problem of juno....
--
Chuq Von Rospach (chuq@apple.com) Apple IS&T Mail List Gnome
<http://www.solutions.apple.com/ListAdmin/>
Plaidworks Consulting (chuqui@plaidworks.com) <http://www.plaidworks.com/>
(<http://www.plaidworks.com/hockey/> +-+ The home for Hockey on the net)
References:
|
|
