On Wed, Apr 21, 1999 at 11:25:03PM +0200, Thomas Gramstad wrote:
> I'm looking for some good advice for the following type of situation:
>
> 1. A subscriber sets a mail-forward from his current address at ISP 1
> to a new address at ISP 2.
>
> 2. The subscriber's account at ISP 2 is closed, and address 2
> produces error messages to the list manager. No clue to address 1
> can be easily identified, but ISP 1 can be identified from the
> headers or contents of the error message.
>
> 3. When asked for help identifying the username and address, there
> is absolutely no response from postmaster at ISP 1, and ISP 1 is a
> big ISP that also offers domain names, so it's impossible to
> identify the subscriber address without their help.
This is a case where VERP is a very, very, good thing. With regards to
iname.com in particular, I went through exactly the same thing with them.
I finally (after days of trying) called them up on the phone and said if
they didn't help me, they were going to be blackholed. They then helped
me.
Unfortunately, based on your email address you seem to be in Norway, so
it's not a cheap call.
David
--
David Shaw | dshaw@jabberwocky.com | WWW http://www.jabberwocky.com/
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