We host a LOT of lists with U.S. state senators and staff
as subscribers.
I've been in administrative hell since the 1st and I can't
figure out what the heck could be going on.
Many of the senators and staff have autoresponders that go
out when they receive email. Normally this isn't a problem,
but instead of getting ONE copy of these autoresponders,
we're getting sometimes 10 or 20 of them. (These are
weekly and monthly newsletters, so there is no reason
that this should happen and there is no looping taking
place.... it will be one batch and then its done)
The server will treat autoresponders returned as a bounce.
Of course, it will not immediately remove these subscribers.
What I normally do for the sen.gov heavy lists is simply
reset the bounce counts so that the senators or staff
do not get removed when they shouldn't be. The list owner
doesnt see the bounces - they are automatically purged
by our servers.
The problem is that every mailing going out results in
these people being removed immediately. I can't set the
bounce limit at 20.... just not doable because some of
our lists would never get cleaned.
Anyone else experiencing this problem or - better yet -
have any ideas on what I can do? I've tried emailing
postmaster@senate.gov to no avail.
Right now what I'm doing is going searching our logs
for system unsubscribes and re-adding any emails
under these addresses. The problem is that when they
are removed, most list owners have a farewell message
that goes out... obviously it's not a good idea.
BTW... one amusing observation -- many state senators
autoresponder messages thanks people for their emails
if they are a constituent, but says that if they did
not include their *postal* mailing address if they had
a question, they will not get a response because of
the volume of *email* they deal with. Kind of scary
when these are people involved in law making!
Thanks,
Sharon
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