Hi!
I'm another user of FW1 with problems!
I'm in Israel (~10 minutes drive from checkpoint's HQ and labs!) and
I have a problem tickket open for 4 months!
Their support is even worse then my worst dreams and I already told them so.
I does not seem to help. I'm still waiting for them to call me and say
they have fixed the BUG we found in the product!
Until then.... I guess they will not use me as a reference site!
-Yossi.
Yossi Goltz Telephone: 972-3-6451111
Unix Network Manager Fax: 972-3-6451100
New Dimension Software LTD. Email: yossi @
ddddf .
com
formerly P.O.B. 58168
4th Dimension Software Ltd. 61581 Tel Aviv ISRAEL
> ----------------------------------------------------------------------
>
> Date: 14 Jun 96 17:51:56 EDT
> From: Ryan.Russell/SYBASE
> Subject: Re: Decent tech support
>
> www.qualix.com
>
> I used them for my initial setup. I am pleased with it.
>
> Ryan
>
> - ---------- Previous Message ----------
> To: firewalls
> cc:
> From: equaad @ nedhmail.nedh.harvard.edu @ smtp
> Date: 06/14/96 09:15:38 AM
> Subject: Decent tech support
>
> I second the request for info on tech support quality -- right now we
> have Firewall-1 software from Checkpoint and can't seem to get decent
> support to save our lives. Anyone else have this product and have a
> reseller that provides good support??? I'm in the New England area but
> don't see why I would need a reseller in this area to provide good
> support (since it's 99% phone support anyway). Anyone know a reseller
> with a good, *quick* technical support??
>
> Ellen Quaadgras
> Systems Administrator
> equaad @
indigo .
mit .
edu
>
> ------------------------------
>
> Date: Fri, 14 Jun 1996 20:32:46 -0500 (CDT)
> From: Adam Horwitz <adam @
Tripcom .
COM>
> Subject: Re: Decent tech support
>
> > At 09:15 AM 6/14/96 EST, equaad @
nedhmail .
nedh .
harvard .
edu wrote:
> > > I second the request for info on tech support quality -- right now we
> > > have Firewall-1 software from Checkpoint and can't seem to get decent
> > > support to save our lives. Anyone else have this product and have a
> > > reseller that provides good support??? I'm in the New England area but
> > > don't see why I would need a reseller in this area to provide good
> > > support (since it's 99% phone support anyway). Anyone know a reseller
> > > with a good, *quick* technical support??
>
> > > ======== Fwd by: David Tate ========
> > > I guess now we will see how many resellers are part of the
> > > {firewalls @
GreatCircle .
COM} .....
>
> Well, I guess this is an appropriate time for some self-promotion.
>
> As someone with many years experience as an I.S. customer and several
> as a vendor, I thought all I ever needed was telephone support. I can
> not speak for every potential customer, but the on-site support that
> my firm provides is desired. I have been selling FireWall-1
> solutions since 1994, the year it was released. This is longer than
> most companies have known about it (and the Internet).
>
> As for technical support quality, it is not always so easy to
> quantify. I provide many references and let potential clients draw
> their own conclusions. My client base and focus is in Chicago. I
> refer out of state businesses to CheckPoint to find a local reseller.
>
> - --
> Adam Horwitz (708) 778-9531
> Tripcom Systems Inc. adam @
tripcom .
COM
> Secure Internet Integration for LANs, WANs, & E-Mail
>
> ------------------------------
>
> End of Firewalls-Digest V5 #372
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