I didn't say the PRODUCT didn't work great (though I'd certainly
argue that too!) but that support was problematic because the
lack of familiarity with x86 at sunservice and checkpoint tends
to cause various problems like obscuring the real problem, making
folks go down paths they normally wouldn't with diags, or not aving
the exact equipment to duplicate a problem.
sun is my reseller
At 06:14 PM 2/6/97 -0500, Rick Romkey wrote:
>
>>
>> my recommendation, based on experience running fw-1 from sun on
>> solariz x86 is NOT TO USE SOLARIS x86 !!!
>>
>> This is not necessarilly because there is anything wrong with x86,
>> but because there are few people in sunservice, or it appears in checkpoint
>> who know anything about x86. As soon as you mention you're running x86
>> you get the standard reply "Oh! well I don't really know anything about
>> x86 but...". It also raises add'l questions from the tech suppt people
that
>> can obscure the real issue because their lack of familiarity with it make
>> them question things (or ignore things) they shouldn't. Further, if you
run
>> into a problem which they need to duplicate they (sunservice) don't have
>> x86 platforms in the lab, and must do it with sparc. What they really
means
>> is that in order to duplicate the problem they use your production systems
>> as a lab.
>
>I disagree completely. FW-1 for Solaris x86 works great, and support should
>be coming directly from your reseller for the product. I can't imagine
>why you'd get blank "stares" from people about it...it works great here.
>I think last time I checked, ours had been running for 92 days or so.
>
>Too bad it doesn't run under Linux.
>
>-Rick
>
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> Rick E Romkey | A T L A N T I C | Internet
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