>Your not alone.
Back last Sept/Oct, I "subscribed". Remember, the
web page as "under construction". I sent numerous messages and faxes
(also note, there is no e-mail address unless they just added it in
the past few days) regarding not only my subscription, but my
When it was recently resurrected, I tried my old password with no
success. I sent an e-mail to their NOC who said he would "pass my
message on" - To date, I have not heard one thing.
Not a very professional way of doing business
Date: Mon, 7 Apr 1997 10:26:18 -0400 (EDT)
> From: Michele Mullins - Commercial SE-Sun-Vienna VA <Michele .
> Subject: Re: ISR
> I paid to subscribe to this magazine when it first started.
> When it went free, they sent a letter asking people "donate" the remaining
> value of their subscription to something I don't remember, related to them
> I believe. They offered a refund as well.
> After several attempts at getting the refund, not only did I not get the
> refund, I stopped receiving the magazine.
> I was extremely dissatisfied with their customer service approach, although
> to be fair, I had paid for the magazine and had some grounds to expect
> customer service. The way they handled my requests was totally unprofessional.
> Now that it's free, the way I was treated would be acceptable, since you
> get what you pay for. But it left a really bad taste for me when they even
> stopped sending me something I had paid for.
It is difficult to say what is impossible for the dream
of yesterday is the reality of tomorrow - Dr. Robert H.
From: Michele Mullins - Commercial SE-Sun-Vienna VA <Michele .