Re: ISR

["robertp @ hal-pc . org" <robertp @ hal-pc . org>]

>Your not alone.

 Back last Sept/Oct, I "subscribed". Remember, the 
web page as "under construction". I sent numerous messages and faxes 
(also note, there is no e-mail address unless they just added it in 
the past few days) regarding not only my subscription, but my 
"password" 

When it was recently resurrected, I tried my old password with no 
success. I sent an e-mail to their NOC who said he would "pass my 
message on" - To date, I have not heard one thing.

Not a very professional way of doing business

Bob Plaumann 

Date:          Mon, 7 Apr 1997 10:26:18 -0400 (EDT)
> From:          Michele Mullins - Commercial SE-Sun-Vienna VA <Michele .
 Mullins @
 East .
 Sun .
 COM>

> Subject:       Re: ISR


> I paid to subscribe to this magazine when it first started.
> 
> When it went free, they sent a letter asking people "donate" the remaining
> value of their subscription to something I don't remember, related to them
> I believe.  They offered a refund as well.
> 
> After several attempts at getting the refund, not only did I not get the
> refund, I stopped receiving the magazine.
> 
> I was extremely dissatisfied with their customer service approach, although
> to be fair, I had paid for the magazine and had some grounds to expect
> customer service.  The way they handled my requests was totally unprofessional.
> Now that it's free, the way I was treated would be acceptable, since you
> get what you pay for.  But it left a really bad taste for me when they even
> stopped sending me something I had paid for.
> 
> -Michele
Bob Plaumann
It is difficult to say what is impossible for the dream 
of yesterday is the reality of tomorrow - Dr. Robert H. 
Goddard