My mailer believes that Stan Wnuck <swnuck @
unixpros .
com> wrote:
>We are presently evaluating Check-Point's Fire-Wall 1.
> <snip>
If you are considering Firewall-1 you should be aware that Checkpoint has
apparently recently instituted a "hard" policy of off-loading all support to
VARs. I had called their tech support with some questions about a month ago
and got them readily answered, no problem. I called again last week with
some questions and could only get as far as a message that I had to contact
my VAR. I also tried sending email to Checkpoint and got back a message
saying the same thing.
I then called the VAR (to whom we had originally been referred by
Checkpoint) with my questions; he said he preferred to work by email and
would get back to me that way. The VAR's response mostly consisted of a
quoted generic reply from a Checkpoint representative which didn't address
the specific questions I had asked. Giving the VAR the benefit of the
doubt, I restated my questions in email and asked for more specific
information. That was two days ago and I have yet to receive a reply.
I know that Cisco's PIX box, for instance, has received varying reviews from
people on this list. But when you need tech support information from Cisco
there are a variety of ways to get it; and I have found their support people
always willing to do what it takes to solve problems. It beats a voice mail
message saying "Go to your VAR."
John McBrearty
Pleasant Hill, CA 94523
510-974-9171
jmcbrearty @
usa .
net
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