Hi,
On Tue, 14 Apr 1998, Frank Willoughby wrote:
> At 12:59 PM 4/13/98 -0700, Ryan Russell allegedly wrote:
>
>
> >It wasn't so much a refusal on Checkpoint's part...
> >If you think about it, the fact that they sell through VARs
> >exclusivly means that they don't have customer lists,
> >they have VAR lists.
>
> I can't imagine that what you are suggesting is right. If it were,
> it would be a signal that the company is severely mismanaged and
> that the company is pretty much out of control. While I disagree
> with the level of security they provide, I wouldn't dream of
> accusing them of gross incompetence or negligence - both of which
> are implied in your statement above.
>
As strange as it sounds there are quite a few organisations that operate
not knowing who their customers (or is that end-users?) are:
Trusted Information Systems I believe knows only of their VARs/resellers.
They sure as hell don't know who I am when I want support - I have to go
through my reseller.
We also have a couple of products from different major organisations and
these products sit on databases for which the support contracts are held
by the software vendor and not us. Can't get support in any way from the
DB vendor.
Colin
References:
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