I was wondering whether anyone here could help me understand and resolve
two problems we're having. The first is the the widely reported problem
reaching AOL's mail exchangers. If anyone has updates on that, or knows
when it will be fixed, where to find out more about it etc. That would be
very helpful.
The second problem is a long standing one (since I took over our lists
at work about 4 months ago). A lot of compuserve subscribers complain
that they only recieve mail from us at infrequent intervals. We operate
large mailing lists to deliver the synopsis of the day's news as reported
in newspapers we host. Our logs show mail arrives at Compuserve. After
that I have no way to track it, so it seems to be ending up in a black
hole on some days. I'm interedted in solving this problem, but repeated
messages (about 15 or so since I CC postmaster@compuserve on ever reply to
a compuserve user's complaint) have gone unanswered and unacknowledged.
Anyone know how to get a reply out of Compuserve? My usual trick is to
send a message pointing out my difficulties, why the setup at the ISPs end
makes it difficult for me to perform the trace myself (to find what
address is bouncing etc.) and regreting the lack of a response which
simply shows the ISPs complete lack of concern for a valuable service
(mail) and possibly ineptness. This usually gets a response within the
hour (people don't like to be told, however gently, that they don't know
what they're doing) but not a peep out of CompuServe.
So what do you think I should do? We have over a hundred compuserve users
on our lists.
hostmaster@trill-home.com * Lynx 2.7.1 * PGP * http://www.crl.com/~subir/
If an S and an I and an O and a U
With an X at the end spell Su;
And an E and a Y and an E spell I,
Pray what is a speller to do?
Then, if also an S and an I and a G
And an HED spell side,
There's nothing much left for a speller to do
But to go commit siouxeyesighed.
-- Charles Follen Adams, "An Orthographic Lament"
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