Great Circle Associates List-Managers
(April 1997)
 

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Subject: Re: Dealing with problem subscribers
From: Mike Nolan <nolan @ celery . tssi . com>
Date: Wed, 16 Apr 1997 08:42:55 -0500 (CDT)
To: list-managers @ GreatCircle . com (List Managers)
Reply-to: nolan @ tssi . com

 Chuq Von Rospach <chuqui@plaidworks.com> wrote:

> It helps to have rules you can point at, so the "we didn't know" and
> "you're making this up as you go along" fall by the wayside.

Anyone who wants a copy of the rules of my main list can write to 
unlfaq@tssi.com for the current list info document and FAQ.  After five 
years of revising them to cover situations as they arose, my posting 
guidelines have gotten rather specific in some areas, especially dealing 
with flame fests, off-topic posts and copyright abuses.
 
> The failure to kick an idiot user off can cost you many other users,
> who give up and leave. Once they're gone, they're gone. so what's best
> for the list? Triage in removing one bad user? Or letting them exercise
> their "rights" and lose all of those other ones? Most folks who
> complain about the "censorship" of the one never think about the many.

As I wrote to someone yesterday, IMHO there aren't any God-given or First
Amendment rights to a free mailing list (and precious few to a paid list), 
and any privileges I choose to grant can be revoked.  

I try to enforce my rules swiftly and evenly, and I've got a big file of 
thank you notes from subscribers as a result of my stepping in to stop 
various threads.  In five years, I've only had to kick about 10 people off 
my lists, and about half of those were spammers.

(I'm sure some obnoxious folks have left "voluntarily", they weren't missed.)

I've found that many people, even though they may be pests elsewhere on the
net, will behave themselves on my lists once they see the light.  Some even 
become productive posters.
--
Mike Nolan


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