Date: Tue, 30 Sep 1997 10:48:59 -0400
From: Jeff Wasilko <jeffw@smoe.org>
I received a death threat from an AOL luser, and no one at AOL
would do the courtesy of returning my email about the issue.
A bunch of losers, that's what they are...
I've had my share of nonresponse from AOL on tech problems. It's been
almost a year for example since my news echo to them stopped working and
all I get are innane responses or promises to look into it.
But when you're talking about serious stuff, AOL has been great. If you
got a death threat from an AOL user, they will take action. If not, then
you must have slipped through the cracks which is pretty inexcusable but
not their norm.
When I had some problems with 3 AOL users who were trying to get one of my
subscribers (who was also a friend) to committ suicide (long story but they
knew her triggers), AOL was extremely responsive. They couldn't do
anything until I gave them some sort of proof (I trusted my friend but she
wouldn't let AOL know her name or see the letters) but once I was able to
nail the bastards on something, their accounts were yanked immediately.
For the really bad stuff, like your death threat, don't write abuse or
postmaster, write David O'Donnell (and his staff) at atropos@aol.net and he
will make sure your complaint is followed up on. I have *always* been able
to get positive action from AOL, for each of many complaints. I'm sorry to
hear they dropped the ball in your case but I hope you persue it. A lot of
AOL's policies suck but, for hte most part, their computer staff is pretty
good. Most importantly, they are real people who get the issues of the net
(can't say the same about the execs).
Cyndi
--
_______________________________________________________________________________
"There's nothing wrong with me. Maybe there's Cyndi Norman
something wrong with the universe." (ST:TNG) cnorman@best.com
__________________________________________________ http://www.best.com/~cnorman
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