At 04:28 PM 9/30/97 -0700, Cyndi Norman wrote:
>For the really bad stuff, like your death threat, don't write abuse or
>postmaster, write David O'Donnell (and his staff) at email@example.com and
>will make sure your complaint is followed up on. I have *always* been
I have gotten the sense that contacting David O'Donnel is about the only
way to get AOL to respond to valid complaints from internet users. I have
had several experiences where mail to firstname.lastname@example.org gets nothing more than
an automated reply, but contacting O'Donnel (or other emergency abuse
staff) gets quick and appropriate results. I have chronicled one such
episode on the web at http://www.keck.ucsf.edu/~dblake/toddo/aol-ban.htm.
The story includes a phone number to reach O'Donnel and crew, which may
come in handy for other list-managers.
Todd Ourston * email@example.com * Marin County, California