Exactly! David is THE Postmaster at AOL and the right person to direct
serious stuff to.
Bill Casti, CQA Email: email@example.com
- List Moderator, "TQM in Manufacturing and Service Industries"
List Address: QUALITY@pucc.princeton.edu
On Tue, 30 Sep 1997, Cyndi Norman wrote:
> Date: Tue, 30 Sep 1997 10:48:59 -0400
> From: Jeff Wasilko <firstname.lastname@example.org>
> I received a death threat from an AOL luser, and no one at AOL
> would do the courtesy of returning my email about the issue.
> A bunch of losers, that's what they are...
> I've had my share of nonresponse from AOL on tech problems. It's been
> almost a year for example since my news echo to them stopped working and
> all I get are innane responses or promises to look into it.
> But when you're talking about serious stuff, AOL has been great. If you
> got a death threat from an AOL user, they will take action. If not, then
> you must have slipped through the cracks which is pretty inexcusable but
> not their norm.
> When I had some problems with 3 AOL users who were trying to get one of my
> subscribers (who was also a friend) to committ suicide (long story but they
> knew her triggers), AOL was extremely responsive. They couldn't do
> anything until I gave them some sort of proof (I trusted my friend but she
> wouldn't let AOL know her name or see the letters) but once I was able to
> nail the bastards on something, their accounts were yanked immediately.
> For the really bad stuff, like your death threat, don't write abuse or
> postmaster, write David O'Donnell (and his staff) at email@example.com and he
> will make sure your complaint is followed up on. I have *always* been able
> to get positive action from AOL, for each of many complaints. I'm sorry to
> hear they dropped the ball in your case but I hope you persue it. A lot of
> AOL's policies suck but, for hte most part, their computer staff is pretty
> good. Most importantly, they are real people who get the issues of the net
> (can't say the same about the execs).
> "There's nothing wrong with me. Maybe there's Cyndi Norman
> something wrong with the universe." (ST:TNG) firstname.lastname@example.org
> __________________________________________________ http://www.best.com/~cnorman