Great Circle Associates List-Managers
(September 1997)

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Subject: Re: AOL upgrade - B.S.
From: "Bill Casti, CQA (System Administrator)" <help @ quality . org>
Date: Tue, 30 Sep 1997 23:32:24 -0400 (EDT)
To: Cyndi Norman <cnorman @ best . com>
Cc: List Managers List <list-managers @ GreatCircle . COM>
In-reply-to: <>

Exactly! David is THE Postmaster at AOL and the right person to direct
serious stuff to.


 Bill Casti, CQA                                     Email:
 - List Moderator, "TQM in Manufacturing and Service Industries"
   List Address:

On Tue, 30 Sep 1997, Cyndi Norman wrote:

>    Date: Tue, 30 Sep 1997 10:48:59 -0400
>    From: Jeff Wasilko <>
>    I received a death threat from an AOL luser, and no one at AOL
>    would do the courtesy of returning my email about the issue.
>    A bunch of losers, that's what they are...
> I've had my share of nonresponse from AOL on tech problems.  It's been
> almost a year for example since my news echo to them stopped working and
> all I get are innane responses or promises to look into it.
> But when you're talking about serious stuff, AOL has been great.  If you
> got a death threat from an AOL user, they will take action.  If not, then
> you must have slipped through the cracks which is pretty inexcusable but
> not their norm.  
> When I had some problems with 3 AOL users who were trying to get one of my
> subscribers (who was also a friend) to committ suicide (long story but they
> knew her triggers), AOL was extremely responsive.  They couldn't do
> anything until I gave them some sort of proof (I trusted my friend but she
> wouldn't let AOL know her name or see the letters) but once I was able to
> nail the bastards on something, their accounts were yanked immediately.
> For the really bad stuff, like your death threat, don't write abuse or
> postmaster, write David O'Donnell (and his staff) at and he
> will make sure your complaint is followed up on.  I have *always* been able
> to get positive action from AOL, for each of many complaints.  I'm sorry to
> hear they dropped the ball in your case but I hope you persue it.  A lot of
> AOL's policies suck but, for hte most part, their computer staff is pretty
> good.  Most importantly, they are real people who get the issues of the net
> (can't say the same about the execs).
> Cyndi
> -- 
> _______________________________________________________________________________
> "There's nothing wrong with me.  Maybe there's                     Cyndi Norman
> something wrong with the universe." (ST:TNG)         
> __________________________________________________

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