Re: Can you help with AOL troublemakers?

[Theodore M Smith <tedsmith @ dimensional . com>]

	I have a website and a listserv, and I've only been on
this mailing list for the few short months I've had the list,
so I'm a newbie.

	I am having difficulties with a handful of hackers/flamers
in both places.  Although there are ways I can deal with them,
some of those ways involve email confirmation or other security
I'm reluctant to use.  The reason, with which you obviously
may disagree, is that while the site and list are new and I'm
trying to attract new users I'm trying to cater to the fear of
some of that kind of security.

	Which leads to the problem.  Two of the hackers/flamers
are from America OnLine.  I can supply logs showing the exact
time and AOL proxy these folks used, so AOL abuse/security
folks could track them down and ask them to stop, as one major
ISP did.  But all I get out of AOL are automated acknowledgements
and persons at 800 numbers telling me just to email again.  That
hasn't worked for several weeks.

	I'm sure AOL has some folks who would be helpful if
I can once get past the bureaucratic insulation.

	Does anyone have a name and telephone number at AOL
who could help?

	Thanks very much.


Ted Smith
Denver, Colorado USA