I'm sorry that I seem to have expressed my question
inexactly (although I deeply appreciate several answers
which were directly on point).
I simply need to know if anyone who has had trouble with
AOL subscribers knows any way actually to find a knowledgeable
person to talk to there, since emails to postmaster or calls to
the customer service numbers just result in no action.
I recognize I may be headed the way of the person who
contacted legal counsel, but I'm trying to do anything I can
short of that to resolve the problem. Gotta think there are
decent folks at AOL. I just need to find out who they are.