At 11:13 AM -0700 6/11/98, Roger B.A. Klorese wrote:
>OK, try "pessimistic rational assumptions." "30-50% of all subscription
>attempts will need manual assistance" is pessimistic but rational.
Um, my server rate for assistance is under 1%. Heck, my entire error rate
is under 1%.. If it suddenly jumps to 30%, it's because my hard disk
crashed or something. Planning for a number that high is unrealistic and
unnecessary. And it'd require adding headcount, and there are better places
to put the money it'd cost, given that the chances of actually needed to
use it is pretty close to zero.
It's pessimistic, but not rational. In reality, if there's a problem THAT
severe on my site, response time would simply drag out, and I'd stop
sleeping for a while.
I think it's important to plan for when things go spung, but also to plan
realistically. You're still thinking in terms of carrying chains to Reno in
July. Which this year, might actually happen, but that's a different
Chuq Von Rospach, Plaidworks Consulting (mailto:email@example.com)
<http://www.plaidworks.com/> + <http://www.lists.apple.com/>
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