Great Circle Associates List-Managers
(June 1998)
 

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Subject: Re: integrated delivery system
From: "Roger B.A. Klorese" <rogerk @ QueerNet . ORG>
Date: Sun, 21 Jun 1998 09:33:38 -0700 (PDT)
To: Chuq Von Rospach <chuqui @ plaidworks . com>
Cc: Rich Kulawiec <rsk @ gsp . org>, list-managers @ GreatCircle . COM
In-reply-to: <v04011714b1b25ae038e8@[207.167.80.70]>

On Sat, 20 Jun 1998, Chuq Von Rospach wrote:
> Do you know why it didn't work? Did you survey users? Gather any data?
> Study usage patterns? Did they not like it? Didn't see it in the
> documentation? Why? Was it presented wrong? Hidden? Even in failure,
> you can find out how to succeed. Or don't bother and give up.

It didn't work because .00001% of the other systems on the net work that
way, and 40% work with subscribe/unsubscribe commands buried in a mail
message, so they never tried it, no matter what documentation and help
messages said.  Surveying subscribers isn't the useful part; it's
not-yet-subscribers that are the useful ones.  As for the actual
subscribers, they didn't use xxx-unsubscribe because it wasn't what was in
place when they signed up for the list, even though they received several
updates telling them about the new way.
-- 
ROGER B.A. KLORESE     rogerk@QueerNet.ORG     urgent: rogerk-page@QueerNet.ORG
2215-R Market Street #576         San Francisco, CA 94114       +1 415 ALL-ARFF
"There is only one real blasphemy -- the refusal of joy!"       -- Paul Rudnick




References:
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From: Chuq Von Rospach <chuqui@plaidworks.com>
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