HTML BAD!!!
Big messages BAD!!
Sending that crap without asking permission first - VERY BAD!!!
All in all, it sounds like they are clueless, and that it's time to move
on to another service.
Mike
On 8 Feb 2000, at 10:52, Cyndi Norman wrote:
> I'm in need of a reality check and figured you guys would be the
> perfect people for it.
>
> I belong to a barter network. I also used to do some internet/web
> consulting for them but they don't listen to me (took me and another
> web person working with them about a dozen emails to convince them not
> to use a third "internet person" who was about to spam the universe
> with their ads, but that's another story).
>
> They've recently been bought out by a national company and the
> obnoxiousness factor has gone up several notches. Yesterday I
> recieved their usual weekly newsletter (in HTML since they laugh at me
> when I tell them text is the better default). It included an 800k
> attachment, a picture of leather furniture one of their members sells.
> Of course it translated to over 11 thousand lines of junk on my
> system. And the rest of the message was mostly unreadble (as always)
> cause of really bad HTML.
>
> I complained. I was not very nice about it. I was pissed.
>
> Their reaction was to PHONE me twice at like 7:30 in the morning (my
> machine got it) and say that they'd be happy to cancel my membership
> and they can't believe a web design person would not be able to
> recieve attachments that were under a meg (said as if that were small)
> and I should upgrade my email.
>
> Obviously, my email arrangements are not the issue. I can view
> attachments if I want to by forwarding them to another account. They
> tell me I'm the only one who complains and don't seem to get that by
> suggesting changes (which I have always done very nicely and politely
> in the past) I am giving them free help on how to improve things for
> all their customers. Their view is that the attachment "sells lots of
> leather furniture" so it's okay.
>
> So...
>
> Given that they are running a mailing list (announcement only) for
> their customers, is my assessment of their choices off the mark? Do
> note that they send this newsletter to all of their customers for whom
> they have an email address (and now their fees are lower if you give
> them an email address) and don't ask permission first, let alone about
> preferences for HTML or attachments. They also fax a version out but
> I finally got removed from that list since they were calling at 2 in
> the morning when my fax-modem/computer was off.
>
> Anyway, validation would be nice.
>
> Thanks,
> Cyndi
>
> --
> ______________________________________________________________________
> _________ "There's nothing wrong with me. Maybe there's
> Cyndi Norman something wrong with the universe." (ST:TNG)
> cyndi@consultclarity.com
> http://www.tikvah.com/
> _________________ Owner of the Immune Website & Lists
> http://www.immuneweb.org/
--
Mike Avery MAvery@mail.otherwhen.com
(409)-842-2942 (voice)
(409)-842-4352 (FAX)
ICQ: 16241692
* Spam is for lusers who can't get business any other way *
A Randomly Selected Thought For The Day:
Code: (v.) process of concealing bugs by programming.
Follow-Ups:
References:
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