Great Circle Associates List-Managers
(January 2003)
 

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Subject: update on: AOL dropping e-mail
From: nolan @ celery . tssi . com
Date: Tue, 14 Jan 2003 11:08:08 -0600 (CST)
To: list-managers @ GreatCircle . com (List Managers)

> FYI for those that are interested, I've posted an update on my earlier 
> note on AOL dropping e-mail. I wish I had good news, but...
> 
> <http://www.plaidworks.com/chuqui/blog/000174.html>

I don't run big lists (my largest has under 1000 total subscribers at this
time, though there are days in which it handles over 100 messages, also not
large by comparison to other lists).

I am getting periodic queries from my AOL subscribers about the status of 
their subscription.  Their accounts appear fine at this end, and I
don't see any bounces logged, so I assume mail is being dropped at AOL.
(Curiously, the non-bulk traffic seems far less likely to get dropped.)

It is probably not related, but there are reports surfacing of problems with 
posting to USENET groups from AOL, posts apparently were showing up on AOL
but weren't getting to the rest of USENET.  This does not appear to be 
affecting inbound news traffic, and it may be corrected by now.

I also have read several published reports which suggest that AOL has 
trimmed a large number of support staff positions.  This may be more 
likely to affect response times and the competence or knowledge level of 
technical support rather than cause specific service problems such as 
those referred to by Chuq or myself.  
--
Mike Nolan

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