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Subject: Re: Check out AOL Users Missing Email??
From: Nick Simicich <njs @ scifi . squawk . com>
Date: Mon, 27 Jan 2003 19:44:32 -0500
To: list-managers @ greatcircle . com
In-reply-to: <3E353648.4708.DD7366@localhost>
References: <a05210206ba5b1f50fe8e@[24.132.50.105]>

At 01:38 PM 2003-01-27 -0500, Bernie Cosell wrote:

>On 27 Jan 2003 at 19:11, Loek Jehee wrote:
>
> > Below you find an excellent mail from another of their victims that
> > is and stays blocked. It is sent to me from one of my AOL subscribers.
>
>Turns out that we're suffering from a similar problem [although we're not
>blackklisted with AOL we are on one or another RBLs] --- Apparently some time
>in the past QWest delegated our Class-C to someone who seems to have run 
>afoul
>of some spam-vigilante [at this point, there's no way even to figure out 
>which
>previous owner of the IP block caused the problem, nor whether there was any
>merit to the now long-out-of-date action].

This is pretty standard.  You have been sold "damaged goods".  When an ISP 
leases to a spammer, that address space ends up, not only on public RBLs, 
but on many many private blocklists.  At the least, QWest should provide 
you new ip space and should allow you time to convert.  It has gotten to 
the point that if a particular net has been used by spammers for a while, 
it has become damaged.  Not all RBLs are public, and not all have public 
owners.  Thank the spammers for that, they have sued to get their servers 
unlisted so that they could deliver their spam.

>The person at docsplace.org was lucky: we still have had no luck [after three
>weeks now] even getting a reply from the RBL folk, much less make any 
>progress
>on getting things fixed up.  This has nothing to do with AOL's policies, of
>course, but it is one of the problems with handling spamming by arbitrarily
>blocking IP subnets [not to mention that that action is a violation of 
>protocl
>[cf RFC 2821/4.5.1]]

I read your claim, and unless they are blocking mail to postmaster, then 
they are not in violation of 4.5.1.  If they are, you could report them to 
www.rfc-ignorant.org.  However, the way I read it, if they return a 554 to 
your connect, followed by 503's until you send a quit, then they do not 
have to take mail to postmaster.  They are allowed to do this in response 
to, for example, a denial of service attack.

Since many people believe that spam is a denial of service attack, it is 
not clear that spam does not justify blocking all mail from an IP 
address.  I would say that spam to postmaster or abuse justifies blocking 
an address from sending mail to those addresses.

It is also true that there are a lot of people who do what I do:  Pretty 
much accept all mail to postmaster (so long as it has a valid or null MAIL 
FROM:<>) or to abuse in the same circumstance.  Block mail to lots of other 
addresses.  Simple to do with most modern mail transfer agents.

> > AOL is keeping Email from their customers. This is against the law!
>
>Could you elaborate?  *what* law is it a violation of?  The very best hope I
>think you'd have is some kind of breach of contract action, but I suspect 
>that
>if you carefully read the ISP's ToS you'll find plenty of weasel words 
>that'll
>make that a tough row to hoe.  For example, one particularly aggressive throw-
>the-mail-amail-because-we-think-it's-spam ISP has this in their ToS:
>
>     [ISP] makes no warranties of any kind, whether expressed or implied,
>     for the service it is providing. [ISP] disclaims any warranty of
>     merchantability or fitness for a particular purpose. [ISP] will not
>     be responsible for any damage you suffer from use of its service
>     including, but not limited to, loss of data, delays, misdeliveries or
>     service interruptions caused by [ISP]'s negligence or your own errors
>     or omissions.
>
>So you can't say you weren't warned...:o)

Specifically, AOL makes this statement 
at:  http://www.aol.com/info/bulkemail.html

>AOL reserves the right to take all legal and technical steps available to 
>prevent unsolicited bulk e-mail or other unauthorized e-mail from 
>entering, utilizing or remaining within the AOL Network. Nothing in this 
>policy is intended to grant any right to transmit or send e-mail to, or 
>through, the AOL Network. AOL's failure to enforce this policy in every 
>instance in which it might have application does not amount to a waiver of 
>AOL's rights.

You know?  My guess is that most AOL users want it that way.

--
SPAM: Trademark for spiced, chopped ham manufactured by Hormel.
spam: Unsolicited, Bulk E-mail, where e-mail can be interpreted generally 
to mean electronic messages designed to be read by an individual, and it 
can include Usenet, SMS, AIM, etc.  But if it is not all three of 
Unsolicited, Bulk, and E-mail, it simply is not spam. Misusing the term 
plays into the hands of the spammers, since it causes confusion, and 
spammers thrive on  confusion. Spam is not speech, it is an action, like 
theft, or vandalism. If you were not confused, would you patronize a spammer?
Nick Simicich - njs@scifi.squawk.com - http://scifi.squawk.com/njs.html
Stop by and light up the world!


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