Great Circle Associates List-Managers
(February 2003)
 

Indexed By Date: [Previous] [Next] Indexed By Thread: [Previous] [Next]

Subject: Re: false positives
From: "Anne P. Mitchell, Esq." <amitchell @ habeas . com>
Organization: Habeas - the email you want
Date: Tue, 25 Feb 2003 22:41:21 -0800
To: list-managers @ greatcircle . com
In-reply-to: <488.1046239495@kanga.nu>
References: Message from Tom Neff <tneff@grassyhill.net> of "Tue, 25 Feb 2003 23:02:27 EST." <130798312.1046214147@[192.168.254.79]>


> True, objectively, but there is a significant subjective difference. 
> In one way I had the opportunity to see the mail, and didn't, and the
> other way something hid it from me without my explicit per-message
> consent.

This is a huge issue with large scale systems like Brightmail, which 
provides filtering services for ISPs.  We have a licensee who got 
caught this way - with no bounce or other rejection messages they 
had _no_ way of knowing that all of their mailing list subscribers at 
($BIGISP) were simply not getting their mail, until suddenly they got 
a rash of complaints from said subscribers at $BIGISP saying "what 
has happened to our mailings??"  Because, of course, as you point 
out, their mailing list mail was (worse than 'hidden') simply 
undelivered to them, not only without their consent, but in direct 
contravention of their stated desires (all of our licensee's mail is 
confirmed opt-in, so the $BIGISP was failing to deliver mail that their 
users had explicitly requested and confirmed).  [Fortunately, a call to 
the $BIGISP pointing out exactly that had an effect, as it nearly 
always does, but that's hardly the point...the false positive problem 
is a huge one, especially for mailing list owners - and made larger 
because they often have *no* idea how much of their mail is *not* 
being delivered!]

Another of our licensees, TidBits, experienced as much as a *10%* 
delivery failure rate when one issue contained the word "Viagra" 
once. [That was before they were a Habeas licensee. :-)]
You can read about that here:
http://db.tidbits.com/getbits.acgi?tbart=06866

Macslash.com had to change over to Macslash.org when their 
registration for Macslash.com *expired*, and someone grabbed it, 
because their ISP, mac.com, bounced their registration renewal 
notice as "spam".

For those who think that the false positive situation isn't a problem...

Anne




Follow-Ups:
References:
Indexed By Date Previous: Re: false positives
From: J C Lawrence <claw@kanga.nu>
Next: Re: false positives
From: J C Lawrence <claw@kanga.nu>
Indexed By Thread Previous: Re: false positives
From: J C Lawrence <claw@kanga.nu>
Next: Re: false positives
From: J C Lawrence <claw@kanga.nu>

Google
 
Search Internet Search www.greatcircle.com