Re: So I got this 411 spam this morning...

[Mitch Collinsworth <mitch @ ccmr . cornell . edu>]

On Thu, 1 May 2003, Tom Neff wrote:

> Also, from a business standpoint, if you have a customer complaint address
> and you encase it in a "how many GIF swirlies am I holding up" hoop-jump, you
> could be liable under various consumer protection statutes.

Somehow I doubt this is true.  Businesses have been using challenge/
response for a while now on their customer complaint phone lines.

Any thoughts on this from our resident attorney?

-Mitch