On Thursday, July 17, 2003, at 06:33 AM, Chuq Von Rospach wrote:
>> We get copies of complaints from AOL customers. It is shocking what
>> they claim is spam via the "report spam" button
>
> Worse, AOL's attitude is "if they reported it, it must be spam".
> there's no analysis done at all. Or interest in doing so.
>
got another one this morning. Hockey tournament in las vegas. On a list
about hockey. On a list about playing in tournaments.
My policy is to treat these as unsubscribe requests. When they complain
(80% of the time) about being removed, it allows me to open a dialog
about using their spam reporting tools responsibly. Almost always, i
get apologies. Once, I got into a fight with a long-time member who
felt it was all my fault, and she ended up being invited off my lists
(sigh) because she kept reporting list mail as spam, and saying it was
my system's fault for not making it obvious that it wasn't spam.
It's a disaster, unfortunately. And we as list owners get to spend our
time trying to teach AOL users FOR AOL how to use their tools right,
because AOL doesn't, and does no validity checking.
ohwell. Fortunately, AOL is shedding members like a moulting bird.
Unfortunately, they have a lot of feathers left.
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