"Vivek Khera" <khera@kcilink.com> wrote:
> >>>>> "GAE" == Geraint A Edwards <Geraint> writes:
>
> GAE> and were quite helpful - albeit unconvincing as to why we've been
> GAE> blocked. They even offered to send me the complaints.
>
> We get copies of complaints from AOL customers.
I too get these on behalf of a client I do server administration for. I
believe AOL calls it a feedback loop.
> It is shocking what
> they claim is spam via the "report spam" button -- these are fully
> confirmed subscriptions. Heck, they even report the confirmation
> request as spam.
The bulk of my client's virtual hosting customers have AOL accounts so their
email is forwarded to their AOL accounts. Unfortunately some of the
customers have been reporting spam that was sent to their virtual hosting
account and forwarded to their AOL account. It is spam, but my client's
server is only responsible for relaying the email to the customer, it's not
the sender and it's not an open relay. However AOL blocked the server a
month ago and may do so again. Even with user education some customers are
still reporting these messages as spam. And the kicker is that all of the
messages they've reported the last week (35 messages, 3 AOL customers) were
properly tagged by SpamAssassin with a {Spam?} subject prefix.
I don't put all of the blame on AOL as the customers should share the blame
and I'm aware of solutions that my client can (but won't) implement that
will help cut down on it, but it's a pain none the less.
--
Steve Werby
President, Befriend Internet Services LLC
http://www.befriend.com/
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