Great Circle Associates List-Managers
(August 2003)
 

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Subject: Re: list policies about vacation programs
From: "David W. Tamkin" <dattier @ panix . com>
Date: Wed, 13 Aug 2003 15:05:20 -0500
To: listmanagers <list-managers @ greatcircle . com>
References: <6.0.0.10.0.20030813075308.046d67a0@127.0.0.1> <3F3A6723.2080600@panix.com> <20030813165026.GN15928@iridium.mv.net> <3F3A7681.7010300@panix.com> <20030813181021.GA24240@iridium.mv.net>
User-agent: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.0.1) Gecko/20020823 Netscape/7.0

Mark explained,

> Just pointing out that the subscriber who makes use of a tool is not
> necessarily the one who should be thought badly of (i.e. rather than
> the tool's author).

It's not necessarily the author either.  It could be the short-sighted 
admin who installed it, assuming that all mail to company addresses is 
personally directed to all addressees and that every message to an 
employee on vacation must get a vacation response every time, 
misconfigured the autoresponding software accordingly even though the 
author's defaults were sensible, and then got some gullible executive to 
order all employees to activate it when they are out of the office.

Then not only do the employees have no options; they don't know that the 
software has maleficent shortcomings.

That's why I said that JC or any other list administrator should go 
gently on a first-time offender.  The autoresponding subscriber may have 
had no choice.  If it recurs during another absence, then either the 
subscriber didn't or couldn't do anything about it.  In the case of 
"didn't," ban the jerk; in the case of "couldn't," ban the domain and 
notify all subscribers at addresses in it that they're welcome to rejoin 
from different accounts.

In my list administering days I ran into both situations.



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From: Chuq Von Rospach <chuqui@plaidworks.com>
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From: J C Lawrence <claw@kanga.nu>
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From: "Mark E. Mallett" <mem@mv.mv.com>
Next: Re: list policies about vacation programs
From: J C Lawrence <claw@kanga.nu>

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