Great Circle Associates List-Managers
(August 2003)
 

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Subject: Re: list policies about vacation programs
From: J C Lawrence <claw @ kanga . nu>
Date: Wed, 13 Aug 2003 16:30:45 -0400
To: "David W. Tamkin" <dattier @ panix . com>
Cc: listmanagers <list-managers @ greatcircle . com>
Delivery-date: Wed, 13 Aug 2003 13:30:47 -0700
In-reply-to: Message from "David W. Tamkin" <dattier@panix.com> of "Wed, 13 Aug 2003 15:05:20 CDT." <3F3A9A00.2010603@panix.com>
References: <6.0.0.10.0.20030813075308.046d67a0@127.0.0.1> <3F3A6723.2080600@panix.com> <20030813165026.GN15928@iridium.mv.net> <3F3A7681.7010300@panix.com> <20030813181021.GA24240@iridium.mv.net> <3F3A9A00.2010603@panix.com>

On Wed, 13 Aug 2003 15:05:20 -0500 
David W Tamkin <dattier@panix.com> wrote:

> It's not necessarily the author either.  It could be the short-sighted
> admin who installed it, assuming that all mail to company addresses is
> personally directed to all addressees and that every message to an
> employee on vacation must get a vacation response every time,
> misconfigured the autoresponding software accordingly even though the
> author's defaults were sensible, and then got some gullible executive
> to order all employees to activate it when they are out of the office.

Right.  That's why I escalate to unsubscribing and finally banning the
domain in the case of companies.  They members will either successfully
exert clue-training on the admins, or as a group they are a source of
more potential trouble than they are worth.

> Then not only do the employees have no options; they don't know that
> the software has maleficent shortcomings.

Right, that's why you start with a warning.  

> That's why I said that JC or any other list administrator should go
> gently on a first-time offender.  The autoresponding subscriber may
> have had no choice.  If it recurs during another absence, then either
> the subscriber didn't or couldn't do anything about it.  In the case
> of "didn't," ban the jerk; in the case of "couldn't," ban the domain
> and notify all subscribers at addresses in it that they're welcome to
> rejoin from different accounts.

Precisely.

> In my list administering days I ran into both situations.

Also.

-- 
J C Lawrence                
---------(*)                Satan, oscillate my metallic sonatas. 
claw@kanga.nu               He lived as a devil, eh?		  
http://www.kanga.nu/~claw/  Evil is a name of a foeman, as I live.


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