Great Circle Associates List-Managers
(August 2003)
 

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Subject: Re: list policies about vacation programs
From: Tom Neff <tneff @ grassyhill . net>
Date: Thu, 14 Aug 2003 13:36:28 -0400
To: listmanagers <list-managers @ greatcircle . com>

This thread seems to have drifted.  I think the original complaint was that 
list postings were generating out-of-list vacation responses directly to 
posters, and not to the list or any list admin address.

I don't really care about manifestos on what other people's email software 
ought to do.  We will never be able to control that.  This is a list 
managers list and the focus ought to be on what can do as list managers to 
avoid the problem or cope when it arises.

One drastic option is to cloak the email address of the author of each 
posting so that vacationing members' mail software, however rudely 
configured, will only be able to respond to the list addresses.  This can 
be done so that human beings wanting to send a private response to a list 
poster can 'figure out' where to send it, while autoresponders are out of 
luck.

Another technique, as I said before, is to make sure you post fairly 
frequently (definitely once per week, preferably Mondays or Fridays) to 
lists you administer, so that you see any autoresponses that other posters 
are seeing.

Also, you can impress upon your members (in whatever periodic FAQ-type 
posting you have) that they should suspend their delivery when they're out 
of the office rather than using 'vacation', AND that they should 
immediately forward any vacation autoresponses they receive straight to you 
as list manager, so that you can deal with it.

My personal policy is this:

 * Direct-to-poster vacation autoresponses result in an instant nomail for 
the offender, because I can't have that inflicted on my members.

 * To-list (posting or admin address) vacation responses are caught and 
held for inspection.

 * If someone is (a) a Digest recipient and (b) on a SHORT vacation (a 
couple of days, like a business trip) then I do nothing.  I don't mind 
eating a couple of messages in exchange for not getting into a big thing 
over it.

 * But if someone is (a) getting individual messages or (b) away for more 
than a few days, I nomail them.  When they get back, they either silently 
reactivate themselves or send me an inquiry; in the latter case I tell them 
what happened and why, and suggest they do it themselves next time.





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