[ Jason L Tibbitts III writes: ]
>
> Well, it's obvious now that several of us have tired of answering the
> same questions continually. I have tried to do my part by putting up
> the searchable archive (at http://www.hpc.uh.edu/majordomo-users/) but
> I can see now that that isn't enough.
>
> New users need to be pointed at my (or any other) archives and need to
> be sent a FAQ. (Hmmm, perhaps an autofaq list option... Hmmm.) We know
> that the FAQ included with the package simply isn't enough, because
> people don't bother to read it.
>
> Is there a solution? I'll host a Majordomo web page if someone wants
> to assist with HTML.
Maybe this isn't news to others, but I found something called
FAQ-O-Matic (by Jon Howell). It's a set of Perl CGI programs that allow
users to write the FAQ, including editing answers. All versions are
archived in RCS so if someone trashes an answer, the admin just restores
a previous version (and maybe removes the trash from the RCS file). The
idea is that as folks discover solutions to problems, they enter the
question and answer on the FAQ-O-Matic for others to find when they have
similar questions. It includes a simple search engine of course and each
contributor is asked to include his e-mail address for follow-ups.
This apparently works quite well for the Linux on PPC folks although I
couldn't find any other traces of anyone using it on the web (not that
it's not used on various intranets). I've played with it a little but
still need to go through it to be sure it doesn't suffer from, e.g.,
locking problems like other web BBS systems I've seen.
Does this sound like a possible solution?
--
Dave Wolfe
Follow-Ups:
References:
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