You bring up some very good points.
Yes, the information at the Great Circle site IS designed for majordomo
owners; not list owners.
All majordomo owners are NOT the same. We're a commercial hosting
company. We charge for majordomo hosting. The difference is that we offer
first-level support and have many years of first-level support experience.
I'm in the midst of migrating to a new Linux platform (RaQ), so I have a
lot of questions myself, and even a lot of "newbie" questions. Since the
people at Cobalt (who make the RaQ) want me to stay away from everything
but their web-based administration tools, I know the frustration level well.
In fact, I may migrate back off the RaQ platform more quickly than I
migrated on, since my purpose was to find an easy-to-use interface to
things we already do, and not a lot more frustration and effort.
Thanks for giving me the chance to get on my soapbox <smile>.
At 04:06 PM 12/18/99 Carol Stone wrote:
>I wasn't going to bother anyone here, since I knew my newbie question
>would get a communal "why don't people read the FAQ before
>they ask questions," but I've got to tell you the FAQ is nearly useless to
>some people who become first-time list owners.
>The FAQ and the README documents available at
>http://www.greatcircle.com/majordomo/ seem to assume that the person
>looking there is
>the person who is installing majordomo on a server.
>What I needed was:
>"In the 'Doc/man' directory, you'll find manual pages for approve,
>bounce, bounce-remind, digest, resend, and majordomo.
>"For your list-managers, the file Doc/list-owner-info contains some
>good information. It can be sent to them and should be enough
>information to get them started using majordomo. You'll want to
>update it for your site-specific needs. "
> -verbatim from http://www.greatcircle.com/majordomo/README
>It actually took me a couple days to realize the referenced directories
>were in the source distribution file from GreatCircle. Why
>would I download the whole installation program, I wondered, if I'm not
>the home of the majordomo server?
>I found the information, and it was right there on the Great Circle site
>all the time. But I gotta tell you it was both frustrating
>and extremely insulting for a couple days there.
>What really got me was the owners of lists I'm subscribed to who responded
>to my request for help, "do you know what commands I
>should know how to use now that I'm a listowner?" with "I dunno, I'm just
>a flunkey around here!"
>And I promise not to bother any of you again...until I get good and stuck
>and can't find what I'm looking for in the archives.