Two of my mailing list members have received this from AOL when they
complain about problems they are causing mailiing lists by not being
able to send in plain text.
Suggestion #1 below does not work. It still sends HTML.
Suggestion #2 below does work. It requires the user to send email via
AOL's web based email system, but it absolutely sends plain text, even
when replying to a HTML message. At least the AOL user keeps the same
email address.
At least it shows AOL is aware of the problem. They are "collecting
the data".
Jay O'Brien
Hi! My Name is Sharon and I'm writting to you in behalf of America Online in
response to your recent email and concern.
Thanks very much for making me aware of this technical issue. I appreciate
your patience with this matter while you and I work to resolve this issue.
I understand you have questions about the difficulties some recipients
experience when reading e-mail sent from America Online (AOL) version 6.0.
SEND PLAIN TEXT WHEN RECIPIENTS CANNOT READ HTML
AOL version 6.0 sends e-mail in a multi-part alternative format that includes
support for both plain text and hypertext mark-up language (HTML). With AOL
version 6.0, you may send richly formatted e-mail to both AOL and Internet
recipients (including colors, fonts, text formats, and text sizes).
AOL is aware of some issues raised by mailing list (LISTSERV) owners and
Postmasters whose systems do not accept richly formatted HTML e-mail. AOL
Member Services is currently "collecting the data" on this issue.
In the meantime, the following alternative methods are available to send
plain text only e-mail to Internet addresses that reject rich formatting.
TO SEND PLAIN TEXT ONLY E-MAIL, PLEASE REFER TO THE INFORMATION BELOW:
1. When authoring e-mail in AOL version 6.0, remove all formatting from the
message body and send the message in the AOL 6.0 default of Arial, size 10
and do not include any bold/italics/underline, colors, or other styles.
2. Use AOL Mail on the Web located at the site below:
http://www.aol.com
You can send e-mail from AOL Mail on the Web to Internet addresses that
reject formatting because AOL Mail on the Web sends mail as plain text only.
3. For mailing lists, contact the owner of the LISTSERV that is rejecting
formatted e-mail and ask the owner to allow HTML formatted e-mail in the
LISTSERV. The owner of the LISTSERV may allow the mailing list to accept HTML
formatted e-mail if the formatted e-mail does not disrupt the normal flow of
communications between mailing list subscribers who may not use richly
formatted e-mail.
I appreciate your e-mail and hope that my response fixes the issue. Please
write back if you need additional information.
My goal is to provide the best possible online experience.
Sharon M.
Customer Care Consultant
The Techmail Department
America Online Inc.
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