On 13 Feb 1998, Jason L Tibbitts III wrote:
> I've tried GNATS; it was extremely painful. Admittedly that was some
> time ago; it's probably better now given continuous hacking. I'm sure
> req/wreq are better suited for helpdesk stuff than for bug tracking but
> I'm familiar with how req works and you can't beat the admission fee
> (under 10 minutes).
Well, the docs seem pretty darn complete on GNATS. It looks way powerful
(maybe lending itself to be harder to manage)....but hey, Mr. Kehoe worked
on it... :)
So, just to supply some info on it:
Introducing GNATS:
Any support organization realizes that a large amount of data flows back
and forth between the maintainers and the users of their products. This
data often takes the form of problem reports and communication via
electronic mail. GNATS addresses the problem of organizing this
communication by defining a database made up of archived and indexed
electronic mail messages.
GNATS was designed as a tool for software maintainers. It consists of
several utilities which, when used in concert, formulate and administer a
database of Problem Reports grouped by site-defined problem categories. It
allows a support organization to keep track of problems (hence the term
Problem Report) in an organized fashion. Essentially, GNATS acts as an
active archive for field-separated textual data submitted through
electronic mail.
Cheers!
-Brian
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